Protecting Our Mission Through Compliance
Elm & Oak is committed to conducting all aspects of our work with integrity, transparency, and accountability. Our compliance program ensures we uphold all applicable laws, regulations, and ethical standards while continuing to deliver exceptional care to our members and effective partnerships with providers.
Compliance isn’t just a requirement—it’s part of how we build trust, serve vulnerable communities, and support sustainable healthcare delivery.
Compliance Program Overview
Our compliance program is built to support:
Regulatory Adherence
We follow all state and federal healthcare laws, including those governing Medicaid, privacy (HIPAA), and fraud prevention.
Education & Training
All employees and partners receive routine compliance training to ensure understanding of policies, responsibilities, and reporting procedures.
Monitoring & Audits
We perform internal reviews and external audits to proactively identify and address risks.
Confidential Reporting
Employees, providers, and the public can report compliance concerns anonymously.
How to Report a Compliance Concern
If you suspect a violation of our compliance standards, policies, or any regulatory requirements, we encourage you to report it confidentially. All reports are taken seriously and can be submitted anonymously.
Confidential Compliance Hotline: Call 585.453.8598 / 1.800.233.4038
Fax: 585.242.6212
Mail: Elm & Oak Compliance Officer, 1120 Pittsford Victor Road, Rochester, NY 14534
Email: Contact Us
Non-Retaliation Policy
Elm & Oak strictly prohibits retaliation against anyone who, in good faith, reports a compliance concern. We are committed to creating a safe environment where concerns can be raised without fear.
Questions About Compliance?
If you have questions about Elm & Oak’s compliance program or need clarification on reporting processes, please contact our Compliance Office directly.
Contact the Compliance Team