At Elm & Oak Health, we know how important your privacy is to you. Therefore, we are committed to protecting any personal information that you provide us on this website according to applicable laws, regulations and accreditation standards and practices, and we continue to evaluate new administrative, technical, and physical safeguards for protecting your information. We urge you to read our Privacy Policy so that you will understand both our commitment to you and your privacy, and how you can participate in that commitment.

The purpose of this Privacy Policy is to inform you of our information gathering and dissemination practices for this website.

  1. Collection of Personally Identifiable Information – In order to access certain services and restricted areas within the website or to respond to specific inquiries, Elm & Oak Health may require that you provide Personally Identifiable Information. This information may include, without limitation, your legal name, address, telephone number, email address, subscriber name or “screen name.” We may also collect the email addresses of visitors that communicate with us via email; information provided by the visitor in online forums, registration forms, surveys, email messages, and other online features (including demographic and personal profile data); and visitor-specific information about the pages on this site that our visitors access. We reserve the right to request any additional information necessary to establish and maintain your account for use of the services and access to the restricted areas.
  2. Collection of Non-Personally Identifiable Information – Elm & Oak Health also collects information about you and your use of the website through the use of Cookies and/or Session Variables. “Cookies” are small computer files that we transfer to your computer’s hard drive that allow us to know how often someone visits our site and the activities they conduct while on our site. “Session Variables” are similar to Cookies except that they remain on our servers and are not transferred to your computer. Usage of a Cookie or Session Variable is in no way linked to your Personally Identifiable Information. Once you close your Web browser, the Cookie or Session Variable simply terminates. If you reject the Cookie or Session Variable, you may still use the website. We may also collect the home server domain names, search engine used, Web browser, date and time of the visit, and aggregate information about the pages on this site that our visitors access.
  3. How We Use the Information – Personally Identifiable Information collected when you visit this website will not be shared with or otherwise disclosed to anyone outside Elm & Oak Health without the consent of the person(s) authorized to permit us to do so, unless we are required to disclose the information by law, regulation, or court order. Personally Identifiable Information you provide to Elm & Oak Health via this website will only be used for the express purpose of your disclosure to us, unless as otherwise described herein. Non-Personally Identifiable Information collected when you use this website may be used for internal review purposes in the aggregate, including measuring and monitoring the use of our website, diagnosing problems with our server, and administering our website.
  4. No Absolute Security of Information Transmitted Via the Internet – Elm & Oak Health has implemented security features to help prevent the unauthorized release of or access to personal information that has been received via this website. Please be advised, however, that the confidentiality of any communication, information, or other material transmitted to or from Elm & Oak Health via this site or email cannot be guaranteed. Accordingly, Elm & Oak Health is not responsible for the security or confidentiality of information being transmitted via the Internet, the World Wide Web, or other global computer networks. Elm & Oak Health will have no liability for disclosures of Personally Identifiable Information due to errors in transmission or unauthorized acts of third parties.
  5. Elm & Oak Health Right to Contact User – Elm & Oak Health may contact site visitors who provide Elm & Oak Health personally identifiable information regarding account status and changes to the subscriber agreement, privacy statement, or any other policies or agreements relevant to site visitors.
  6. Elm & Oak Health Right to Change Privacy Policy – If we alter our privacy policy, we will post those changes here in a timely manner so you can be aware of changes that may affect you. Any change to this Privacy Policy shall be effective as to any visitor that has accepted the Elm & Oak Health website Terms and Conditions before the change was made.
  7. Use of Aggregated Information – We reserve the right to disclose to third parties information about usage of the website and any related services, including information gathered during your use of the website. Any information disclosed for this purpose will be in the form of aggregated data (such as overall patterns or demographic reports) that does not describe or identify any individual user.
  8. Protection of Member Health Information – If you are a participant in an Elm & Oak Health program (and not someone visiting the website only for informational purposes), then it is possible that you may also provide us with Personally Identifiable Information that constitutes health information protected by the Health Insurance Portability and Accountability Act (HIPAA). Elm & Oak Health is a Business Associate of your health plan under HIPAA. Accordingly, Elm & Oak Health is covered by (and complies with) HIPAA regulations regarding the use and disclosure of members’ health information for each health plan. Your health plan’s Notice of Privacy Practices explains how your health plan and its business associates such as Elm & Oak Health may use and disclose health information to carry out payment and healthcare operations and for other purposes that are permitted or required by law. “Health information” that is protected under HIPAA by health plans (“Protected Health Information”) generally means claims and care management information and any other information that relates to an individual’s past, present, or future physical or mental health. Elm & Oak Health will use and disclose your Protected Health Information only as permitted by HIPAA and your health plan’s Notice of Privacy Practices. In the event of any inconsistency between Elm & Oak Health’s obligations under HIPAA or a Notice of Privacy Practices and the terms of this privacy policy, the obligations under HIPAA or the Notice of Privacy Practices will govern.

Questions regarding Elm & Oak Health’s privacy policy may be directed to the Elm & Oak Health Compliance Officer via postal mail:


Elm & Oak Health Compliance Officer
Re: Website Privacy Policy
1120 Pittsford Victor Rd
Rochester, NY 14534


Or via our Contact page.